Privacy Policy

Keneshia Haye Real Estate and Florida Gateway Realty (“we,” “us,” or “our”) are committed to protecting the privacy of visitors to our website, keneshiahaye.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form on our website
Subscribe to our email newsletter
Request a property valuation or consultation
Communicate with us via email, phone, or other means

This information may include:

Name — your first and last name
Email address — to respond to your inquiry
Phone number — for callback or text communication
Message content — details about your real estate needs

Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. This information is collected through standard web analytics tools and is used to improve site performance and user experience.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide real estate services
Send you property listings, market updates, or newsletters you have requested
Improve our website and the services we offer
Communicate with you about your real estate transaction
Comply with legal obligations and protect our rights

We will never sell, trade, or rent your personal information to third parties for their marketing purposes.

SMS/Text Messaging Program

By providing your phone number and checking the applicable consent checkbox on any form on keneshiahaye.com, you expressly consent to receive SMS/MMS text messages from K & H Elite llc / Keneshia Haye, Florida Gateway Realty. We offer two categories of text messages, each requiring separate consent:

Transactional Messages — These include appointment confirmations and reminders, consultation follow-ups, home valuation updates, course enrollment information, and time-sensitive communications directly related to your real estate transaction or inquiry.

Marketing & Promotional Messages — These include new property listings, market updates, real estate tips, promotional offers, and general real estate guidance.

How You Opt In: Consent is collected exclusively through our website at keneshiahaye.com. When you complete a lead capture form (such as the contact form, free homebuyer guide download, home valuation request, or consultation scheduling form), you will see two separate, unchecked consent checkboxes — one for transactional messages and one for marketing/promotional messages. You must actively check the applicable box(es) to opt in. Consent is never pre-checked or assumed.

Message Frequency: Message frequency varies depending on the type of messages you have opted into and your level of engagement with our services.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opting Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further texts will be sent unless you opt in again.

Help: Reply HELP to any message for assistance, or contact us directly at keneshia@fgragent.com or (254) 449-5299.

No Third-Party Sharing of Opt-In Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. Your opt-in consent, phone number, and any data collected through the SMS opt-in process are not shared with or sold to third parties or affiliates for their own marketing purposes. We do not share, sell, rent, or trade your opt-in information or phone number with any third parties for promotional or marketing purposes under any circumstances.

Supported Carriers: Messages are sent via major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Third-Party Services

Our Site may use the following third-party services:

Google Analytics — to analyze website traffic and usage patterns. Google Analytics may collect information such as how often you visit our Site, what pages you view, and what other sites you visited prior to coming to our Site.
Social Media Platforms — our Site contains links to Facebook, Instagram, and LinkedIn. These platforms have their own privacy policies, and we encourage you to review them.
Google Maps — used to display our office location. Google’s privacy policy applies to data collected through this service.

We are not responsible for the privacy practices of these third-party services. We recommend reviewing their respective privacy policies.

Cookies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences (such as your dark mode setting) and understand how you use our Site. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some features of the Site may not function properly without cookies.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Opt out of marketing communications at any time
Withdraw consent where consent is the basis for processing

To exercise any of these rights, please contact us using the information provided below.

Florida-Specific Compliance

As a Florida-based real estate business, we comply with all applicable Florida state laws regarding data privacy and consumer protection. Florida residents may have additional rights under Florida law. If you are a Florida resident and wish to exercise your privacy rights, please contact us at the email address listed below. We will respond to your request within the time frame required by applicable law.

Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Keneshia Haye — Florida Gateway Realty keneshia@fgragent.com (254) 449-5299 1700 Wells Road, Suite 4 Orange Park, FL 32073